SINNOBIIT & Digital Solution
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TERMS

Terms of Service

These terms help clients understand how SINNOBI receives requests, analyzes needs, prepares quotations, executes work, and manages scope changes.

Transparent upfront Agreement based Documented work

Initial consultation

Clients share needs, location, targets, constraints, and supporting information through official channels.

Requirement review

SINNOBI reviews scope, urgency, technical needs, and possible solution approaches.

Work quotation

Price, timeline, deliverables, and boundaries are confirmed through a quotation or written agreement.

Execution & follow-up

Work is carried out according to the approved scope, followed by progress communication or documentation.

01

SERVICE SCOPE

SINNOBI services are carried out based on needs, work scope, timeline, and agreement with the client.

  • Services may include websites, IT support, networks, electronic systems, training, service, maintenance, procurement, and field support.
  • Final scope follows discussion, site survey if needed, and the approved quotation.
  • Work outside the initial scope will be discussed as additional work.
02

CONSULTATION & QUOTATION

Initial client information is used to prepare solution direction. Final price, duration, and deliverables follow the approved analysis and quotation.

  • Initial information is used to define solution direction, not as final work commitment.
  • Price and timeline estimates may change if data, location, complexity, or technical needs change.
  • Work starts after scope, schedule, and payment terms are agreed.
03

DOCUMENTATION & ACCESS

For certain technical work, clients may need to provide access, data, devices, or required information. SINNOBI keeps client information confidential according to project needs.

  • Clients provide required access, data, accounts, devices, rooms, or person in charge.
  • SINNOBI protects access and information according to project needs.
  • Technical documentation is prepared based on service type, complexity, and agreed deliverables.
04

SCOPE CHANGES

Changes in work scope after execution may affect timeline, cost, and priority.

  • Feature, location, schedule, workload, or technical changes will be reviewed.
  • Additional work may affect cost, timeline, priority, and resources.
  • Changes should be confirmed in writing to avoid different expectations.
05

BUSINESS HOURS

Official business hours are Monday - Saturday, 09:00 - 17:00 WIB. Requests outside those hours may be discussed based on urgency and scope.

  • Regular communication follows official business hours.
  • Urgent needs may be discussed based on urgency, team availability, and scope.
  • Visit schedules, remote support, or onsite support are confirmed before work is performed.
Clarification

Have a need not covered here?

Contact SINNOBI so scope, schedule, access, and deliverables can be discussed before work starts.

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