SINNOBIIT 与数字解决方案
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条款

服务条款

These terms help clients understand how SINNOBI receives requests, analyzes needs, prepares quotations, executes work, and manages scope changes.

Transparent upfront Agreement based Documented work

Initial consultation

Clients share needs, location, targets, constraints, and supporting information through official channels.

Requirement review

SINNOBI reviews scope, urgency, technical needs, and possible solution approaches.

Work quotation

Price, timeline, deliverables, and boundaries are confirmed through a quotation or written agreement.

Execution & follow-up

Work is carried out according to the approved scope, followed by progress communication or documentation.

01

服务范围

SINNOBI 的服务根据客户需求、工作范围、时间安排和双方约定执行。

  • Services may include websites, IT support, networks, electronic systems, training, service, maintenance, procurement, and field support.
  • Final scope follows discussion, site survey if needed, and the approved quotation.
  • Work outside the initial scope will be discussed as additional work.
02

咨询与报价

客户的初步信息用于制定解决方案方向。最终价格、周期和交付内容以确认的分析和报价为准。

  • Initial information is used to define solution direction, not as final work commitment.
  • Price and timeline estimates may change if data, location, complexity, or technical needs change.
  • Work starts after scope, schedule, and payment terms are agreed.
03

文档与访问

某些技术工作需要客户提供必要的访问权限、数据、设备或信息。SINNOBI 将根据项目需要保护客户信息的机密性。

  • Clients provide required access, data, accounts, devices, rooms, or person in charge.
  • SINNOBI protects access and information according to project needs.
  • Technical documentation is prepared based on service type, complexity, and agreed deliverables.
04

工作范围变更

执行过程中变更工作范围可能影响时间、费用和优先级。

  • Feature, location, schedule, workload, or technical changes will be reviewed.
  • Additional work may affect cost, timeline, priority, and resources.
  • Changes should be confirmed in writing to avoid different expectations.
05

营业时间

正式营业时间为 周一至周六，09:00 - 17:00 WIB。营业时间以外的请求可根据紧急程度和工作范围讨论。

  • Regular communication follows official business hours.
  • Urgent needs may be discussed based on urgency, team availability, and scope.
  • Visit schedules, remote support, or onsite support are confirmed before work is performed.
Clarification

Have a need not covered here?

Contact SINNOBI so scope, schedule, access, and deliverables can be discussed before work starts.

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